For online prescription refills, please browse to the MyHealtheVet website at http://www.myhealth.va.gov.
To reach our local VA pharmacy, please call (800) 952-4852 and follow the automated prompts.
West Los Angeles Healthcare Center
Sepulveda Ambulatory Care Center
Los Angeles Ambulatory Care Center
Bakersfield VA Community Clinic
Santa Barbara VA Community Clinic
West Los Angeles Healthcare Center Pharmacy: 310-268-4302
Sepulveda Ambulatory Care Center Pharmacy: 818-895-9520
Los Angeles Ambulatory Care Center Pharmacy: 213-253-2677 Ext. 1-4207
Bakersfield VA Community Clinic Pharmacy: 805-632-1867
Santa Barbara VA Community Clinic Pharmacy: 805-683-1491 Ext. 475
Patients are encouraged to order their refills far enough in advance to allow sufficient time to receive their medications. However, sometimes patients realize they only have enough medication for one or two more days.
In this situation, the first step is to call the pharmacy to find out the status of your refill. This can be done by calling the Prescription Information Line at 1-(800) 952-4852 at anytime, 24 hours a day. If you want to speak to a pharmacist and it’s during normal business hours, then call the pharmacy where your prescription was filled.
If there is sufficient time, a partial refill will be mailed out to you. If there is not enough time for you to receive a refill in the mail, you would need to come to the pharmacy to get your medication.
The best practice is to plan ahead by ordering your refills far enough in advance to ensure you always have enough medication.
New prescriptions are filled at the clinic pharmacy for immediate pick-up. For nonservice-connected veterans, there is a required $2.00 co-payment for each 30-day supply of medication. For those veterans who are less than 50% service-connected, there is no copay for prescriptions that are for a service-connected condition. For veterans who have a service-connected condition of 50% or more, there is no copay. Please note that only NEW prescriptions are filled at the clinic pharmacy for immediate pick-up. Refills are mailed to patients.
If your physician has approved refills for you, these are not automatically mailed out to you. In order to receive refills, you must do one of the following:
Using a touch-tone telephone, you can order your refills 24 hours a day, seven days a week, by dialing 1-(800) 952-4852. When ordering your refills by telephone, you will need your prescription number and full social security number.
Sign the medication refill slip that you receive with your medication and mail the refill slip to the pharmacy as soon as possible.
Your refill will be processed approximately ten days before you are scheduled to run out of your medication. Typically, your refill will arrive at your home about five days before you are scheduled to run out of your current supply of medication.
Have you ever wondered what all of the information written on your prescription label means? Below is a sample prescription label and following it is an explanation of each item on the sample label.
VAMC NORTH HILLS, CA 91343-2036
691A4 800-952-4852 (4321/ )
Rx 1234567A November 24, 1998 Fill 2 of 4
VETERAN, CHRIS 00-0000
TAKE ONE TABLET BY MOUTH EVERY
DAY FOR PAIN
PHYSICIAN, PAT/987654 #30 TAB
ASPIRIN 325MG TAB
VAMC NORTH HILLS, CA 91343-2036: Name of VA facility where prescription was issued
691A4: Code identifying VA facility where prescription was issued
800-952-4852: Toll free telephone number for the pharmacy at the West Los Angeles Healthcare Center
(4321/ ): Numeric code identifying the pharmacist who processed your prescription
Rx1234567A: Prescription number
November 24, 1998: Date the prescription filling process began
Fill 2 of 4: This tells you which refill this is out of the total number of refills that have been prescribed for you. In this example, this is the second refill out of a total of four refills.
VETERAN, CHRIS: Your name
00-0000: The last six numbers of your social security number
TAKE ONE TABLET EVERY DAY BY MOUTH FOR PAIN: Directions and reason for use
PHYSICIAN, PAT: Name of the physician who issued the prescription
#30 TAB: This tells you the number of items prescribed and the dosage form they are in. In this example, the prescription is for 30 tablets.
ASPIRIN 325MG TAB: Name of your medication, the strength, and the form that it is in. In this example, it is aspirin 325 milligrams (MG) and the form is a tablet (TAB).