Current Operating Status - VA Greater Los Angeles Healthcare System
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VA Greater Los Angeles Healthcare System

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Current Operating Status

Situation Update

As of Tuesday, August 4, 2020 10:30 AM PDT

To Veterans and Visitors:

The following information updates our current visitation policy across all of VA Greater Los Angeles Healthcare System's campuses during the COVID-19 pandemic.

  • Visitation remains prohibited with the exception of Veterans who are at the end of life (defined as having a prognosis of hours to short-term days)
  • Each Veteran will be permitted a total of three visitors, with visitors to be selected by family when more than three loved ones are involved
  • Visitors will be able to visit one or two persons at a time, as determined by nursing input
  • No visitor may visit for longer than three hours in one visit
  • Visits will be allowed each day until the Veteran’s passing
  • If, after three days, a Veteran’s clinical condition stabilizes the clinical team will consider reverting to the standard no-visitation policy
  • Visitors will continue to be screened with screening questions and with temperature check. No visitor will be permitted to enter the facility if symptomatic
  • All visitors will be provided with a mask and will be required to perform hand hygiene when entering the facility
  • Visitors will be directed to the Veteran’s room and will not be permitted in other areas of the facility
  • Upon a Veteran’s death, the same designated visitors may come to unit to say goodbye if they are able to safely arrive within two hours of notification. After-death visit will be shorter, no more than one hour total for all visitors, to allow for appropriate post-mortem care and removal of Veteran’s remains from the unit
  • Veterans will only be allowed to have an escort, if the escort is critical to the care of the Veteran. The escort will be allowed to enter our care facilities after passing a brief screening
  • Vendors and delivery personnel will be allowed access to our care facilities, after passing a brief screening, if the delivery is required for patient care needs
  • Veterans or staff who do not have business at our care facilities will be asked to leave the premises. This is being done to increase social distancing in our healthcare system

Minor Children

  • Children under the age of 18 years are not allowed entrance to any of our facilities at this time. Exceptions to this policy may be made by contacting the Chief of Staff or Associate Director for Patient Care Services.
  • Veterans who require care in our facilities may not bring children under the age of 18 into any of our facilities. Should such Veterans present requesting non-emergency care, they should be refused entrance and instructed to call their PACT team for further guidance.
  • For Veterans who arrive at our facility for emergency care with children under the age of 18:
  • i. Veteran should be admitted to the Emergency Department.
  • ii. GLA staff should make all reasonable efforts to assist the Veteran in identifying a responsible adult who can care for the child/children during the emergency visit.
  • iii. Should efforts fail to identify an adult to care for the child/children, VA Police should be notified to take the child/children into protective custody.
  • iv. VA Police should contact the Los Angeles County Child Protection Hotline: (800) 540-4000.

Please visit us on Facebook or Twitter for updates. For more information on VA's response to COVID-19, please visit https://www.va.gov/coronavirus/.

Thank you for your understanding.


Download the Patient Visitation Policy [PDF]

Facility Status

Parent Facility
VA West Los Angeles Medical Center Normal Hours
Entrance screenings for COVID-19 (coronavirus).
Vet Centers
VA Sepulveda Ambulatory Care Center Normal Hours
Entrance screenings for COVID-19 (coronavirus).
VA Los Angeles Ambulatory Care Center Normal Hours
Entrance screenings for COVID-19 (coronavirus).
Community Based Outpatient Clinics
VA Bakersfield Community-Based Outpatient Clinic Normal Hours
Entrance screenings for COVID-19 (coronavirus).
VA Lancaster Community-Based Outpatient Clinic Normal Hours
Entrance screenings for COVID-19 (coronavirus).
VA Santa Barbara Community-Based Outpatient Clinic Normal Hours
Entrance screenings for COVID-19 (coronavirus).
VA East Los Angeles Community-Based Outpatient Clinic Normal Hours
Entrance screenings for COVID-19 (coronavirus).
VA Gardena Community-Based Outpatient Clinic Normal Hours
Entrance screenings for COVID-19 (coronavirus).
VA Oxnard Community-Based Outpatient Clinic Normal Hours
Entrance screenings for COVID-19 (coronavirus).
VA San Luis Obispo Community-Based Outpatient Clinic Normal Hours
Entrance screenings for COVID-19 (coronavirus).
VA Santa Maria Community-Based Outpatient Clinic Normal Hours
Entrance screenings for COVID-19 (coronavirus).

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-877-252-4866
  • Change Your Appointment: 1-800-952-4852
    (option 2)
  • Media Inquiries: 310-268-3340
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 310-478-3711
    (press 0)
  • Pharmacy Refill: 1-800-952-4852
  • Staff Locator: Not Available
  • Telephone Care: 1-877-252-4866