New Travel Reimbursement System Available to Veterans and Beneficiaries - VA Greater Los Angeles Healthcare System
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VA Greater Los Angeles Healthcare System

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New Travel Reimbursement System Available to Veterans and Beneficiaries

August 24, 2020

FOR IMMEDIATE RELEASE

VA Greater Los Angeles Healthcare System Press Release header. Office of Public Affairs Media Relations (310) 268-3340 VHAGLAPublicAffairs@va.gov

LOS ANGELES – The U.S. Department of Veterans Affairs (VA) announced in June 2020 that the VA Greater Los Angeles Healthcare System (VAGLAHS) will now use the new Beneficiary Travel Self-Service System (BTSSS) to reimburse eligible Veterans and beneficiaries for travel to and from VA medical appointments.

The new system will allow users to submit and track transportation reimbursement claims using a secure web-based portal on the Access VA, available 24/7, 365 days a year.

"Thanks to the important innovations and dedication to information technology, we are proud to say we have streamlined this process making it easier for users," said Steven E. Braverman, M.D., Director, VAGLAHS. "The BTSSS replaces the need for older, manual tracking methods, bringing this process in line with many of our other web applications."

BTSSS has many advantages, for example, it:

  • Reduces the need for completing hard copy claim submissions in-person at the facility by replacing and eliminating the previous kiosk method.
  • Provides an easy to use web-based application that allows you to enter your claim over the internet via AccessVA.
  • Ensures timely processing and payment of travel reimbursements and reduces manual intervention and improper claim payments through automated features
  • Authenticates the Veteran or Beneficiary by: 1.) VA PIV card; or 2.) A DS Logon Level 2 account.

BTSSS will be available at VAGLAHS beginning Sept. 8, 2020. As BTSSS goes live, the need for kiosk will be discontinued, however, in person and hard-copy claims submission will still be available. For information on eligibility, visit VA’s Travel Pay Reimbursement site.

-VAGLAHS-

ABOUT VAGLAHS: VAGLAHS is one component of the VA Desert Pacific Healthcare Network (VISN22) offering services to Veterans residing in Southern California. VAGLAHS consists of two ambulatory care centers, a tertiary care facility and 9 community-based outpatient clinics. VAGLAHS serves Veterans residing throughout five counties: Kern, Los Angeles, San Luis Obispo, Santa Barbara, and Ventura. There are approximately 1.4 million Veterans in the VAGLAHS service area. For more information, call (310) 268-3340 or visit us at www.losangeles.va.gov. Veterans in need can call the VA hotline toll-free at 877-4-AID-VET.