VAGLAHS prepares to launch new VA health care options under MISSION - VA Greater Los Angeles Healthcare System
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VAGLAHS prepares to launch new VA health care options under MISSION

June 3, 2019

FOR IMMEDIATE RELEASE

VA Greater Los Angeles Healthcare System Press Release header. Office of Public Affairs Media Relations (310) 268-3340 VHAGLAPublicAffairs@va.gov

LOS ANGELES – The U.S. Department of Veterans Affairs (VA) will launch its new and improved community care program June 6, 2019, implementing portions of the VA Maintaining Internal Systems and Strengthening Integrated Outside Networks Act of 2018 (the MISSION Act), which both ends the Veterans Choice Program and establishes a new Veterans Community Care Program.

The MISSION Act will strengthen the nationwide VA Health Care System by empowering Veterans to have more options in their health care decisions.

Under the new and improved Veterans Community Care Program, Veterans can now work with their VA health care provider or other VA staff to see if they are eligible to receive community care. Eligibility for community care does not require a Veteran to receive that care in the community; Veterans can still choose to have VA provide their care. Veterans are eligible to choose to receive care in the community if they meet any of the following six eligibility criteria:

  1. A Veteran needs a service not available at any VA medical facility.
  2. A Veteran lives in a U.S. state or territory without a full-service VA medical facility. Specifically, this would apply to Veterans living in Alaska, Hawaii, New Hampshire and the U.S. territories of Guam, American Samoa, the Northern Mariana Islands and the U.S. Virgin Islands.
  3. A Veteran qualifies under the “grandfather” provision related to distance eligibility for the Veterans Choice Program.
  4. VA cannot furnish care in a manner that complies within certain designated access standards. The specific access standards are described below.
    (Important: Access standards are proposed and not yet final.)
      • Average drive time to a specific VA medical facility
        • 30-minute average drive time for primary care, mental health and noninstitutional extended care services.
        • Sixty-minute average drive time for specialty care.

      Note: Average drive times are calculated by VA using geo-mapping software.
    • Appointment wait time at a specific VA medical facility
      • Twenty days for primary care, mental health care and noninstitutional extended care services, unless the Veteran agrees to a later date in consultation with his or her VA health care provider.
      • Twenty-eight days for specialty care from the date of request, unless the Veteran agrees to a later date in consultation with his or her VA health care provider.
    • The Veteran and the referring clinician agree it is in the best medical interest of the Veteran to receive community care based on defined factors.
    • VA has determined that a VA medical service line is not providing care in a manner that complies with VA’s standards for quality.

    “We are honored to reaffirm our commitment to America’s Veterans,” said acting VA Medical Center Director Robert ‘Mac’ McKenrick, VA Greater Los Angeles Healthcare System. “Our staff is steadfast and loyal as they provide health care that meets the needs of our Veterans. It is essential that we are providing the right care, at the the right place and right time for our Veterans.”

The VA MISSION Act:

  • Strengthens VA’s ability to recruit and retain clinicians.
  • Statutorily authorizes “Anywhere to Anywhere” telehealth provision across state lines.
  • Empowers Veterans with increased access to community care.
  • Establishes a new, urgent-care benefit that eligible Veterans can access in the community.

“We understand any transformation of this size and on such a rapid timeline is not without risk,” said McKenrick. “We are aiming for excellence in this effort, and we will continue to adjust and improve the process.”

VAGLAHS is standing up an Incident Command Center on June 6, at the VA Sepulveda Ambulatory Care Center, to assist our Veterans and staff with questions, troubleshooting and general information services.

VAGLAHS serves approximately 86,000 local Veterans every year.

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For more information:

LOS ANGELES – The U.S. Department of Veterans Affairs (VA) will launch its new and improved community care program June 6, 2019, implementing portions of the VA Maintaining Internal Systems and Strengthening Integrated Outside Networks Act of 2018 (the MISSION Act), which both ends the Veterans Choice Program and establishes a new Veterans Community Care Program.

The MISSION Act will strengthen the nationwide VA Health Care System by empowering Veterans to have more options in their health care decisions.

Under the new and improved Veterans Community Care Program, Veterans can now work with their VA health care provider or other VA staff to see if they are eligible to receive community care. Eligibility for community care does not require a Veteran to receive that care in the community; Veterans can still choose to have VA provide their care. Veterans are eligible to choose to receive care in the community if they meet any of the following six eligibility criteria:

ABOUT VAGLAHS: VAGLAHS is one component of the VA Desert Pacific Healthcare Network (VISN22) offering services to Veterans residing in Southern California. VAGLAHS consists of three ambulatory care centers, a tertiary care facility and 10 community-based outpatient clinics. VAGLAHS serves Veterans residing throughout five counties: Los Angeles, Ventura, Kern, Santa Barbara, and San Luis Obispo. There are about 1.4 million Veterans in the VAGLAHS service area. For more information, call (310) 478-3711 or visit us at www.losangeles.va.gov. Veterans in need can call the VA hotline toll-free at 877-4-AID-VET.