VA Greater Los Angeles Healthcare System
VA Greater Los Angeles Healthcare System (VAGLAHS) surpasses 17,456 video visits in 2020
July 7, 2020
FOR IMMEDIATE RELEASE
VAGLAHS surpasses 17,456 video visits in 2020
VA Video Connect Visits Increase over 1,000% Nationwide During COVID-19 Pandemic
LOS ANGELES – The U.S. Department of Veterans Affairs (VA) recently announced that video telehealth appointments to Veterans’ homes increased over 1000%, as Veterans increasingly chose virtual care through VA Video Connect during the Covid-19 pandemic. In Los Angeles, the VA Greater Los Angeles Healthcare System (VAGLAHS) has conducted over 16,783 telehealth appointments between March and June 2020.
VA Video Connect allows Veterans and their caregivers to meet virtually with their VA care teams on any computer, tablet, or mobile device with an internet connection. As in-person interactions decreased in response to the COVID-19 pandemic, VA Video Connect supported Veterans’ abilities to continue care and remain safely at home. Usage of video to home services has been increasing since mid-March with peak usage reaching over 29,000 appointments per day.
The increase at the VAGLAHS represents a more than 3,000% jump in the average number of telehealth appointments made between March and June 2020. Other telehealth milestones from the WLA Campus include:
- Programming to make VA-loaned tablets available to Veterans who do not have digital access.
- Launching additional patient education efforts to assist Veterans who are new to digital technology so that they can take advantage of VA telehealth services.
VA is also taking strides to bridge the digital divide for Veterans who lack the technology or broadband internet connectivity required to participate in VA telehealth services. At the national level, VA is working with strategic partners, through the VA Secretary’s Center of Strategic Partnerships, to increase access to the technology that Veterans need to connect with their VA health care team virtually.
“As we near the three-year anniversary of the launch of VA Video Connect, even during these challenging times, VA has and continues to maintain access to high-quality health care for Veterans,” said VAGLAHS WLA Director Dr. Steven Braverman. “As the service becomes more popular, VA remains committed to providing a seamless user experience to ensure Veterans have access to care where and when they need it.”
ABOUT VAGLAHS: VAGLAHS is one component of the VA Desert Pacific Healthcare Network (VISN22) offering services to Veterans residing in Southern California. VAGLAHS consists of two ambulatory care centers, a tertiary care facility and 9 community-based outpatient clinics. VAGLAHS serves Veterans residing throughout five counties: Kern, Los Angeles, San Luis Obispo, Santa Barbara, and Ventura. There are approximately 1.4 million Veterans in the VAGLAHS service area. For more information, call (310) 268-3340 or visit us at www.losangeles.va.gov. Veterans in need can call the VA hotline toll-free at 877-4-AID-VET.